Shipping policy

Shipping Policy

Effective date: July 14, 2026

TEMMINC® is operated by DQ GROUP INC. This policy explains the shipping terms for orders placed at www.temminc.com.

Shipping destinations

We currently ship to eligible addresses within the United States, including all 50 states and the District of Columbia. We do not currently offer international shipping through this website.

Order cutoff and processing time

Orders placed before 12:00 p.m. Pacific Time are normally processed within 1–3 business days. Orders placed after the cutoff, on weekends, or on U.S. federal holidays begin processing on the next business day. Business days are Monday through Friday, excluding U.S. federal holidays.

Estimated transit and total delivery time

After an order ships, standard delivery normally takes 3–8 business days. The estimated total delivery time is generally 4–11 business days after the order is placed. These are estimates, not guarantees. Severe weather, carrier delays, high-volume periods, remote destinations, and events outside our control can affect delivery timing.

Shipping charges

Standard shipping is $9.99 for orders under $100. Orders of $100 or more qualify for free standard shipping. The applicable shipping method and charge are displayed at checkout before payment is submitted. We do not add undisclosed shipping or handling fees after purchase.

Carriers and tracking

We may use USPS, UPS, FedEx, or another qualified carrier. When tracking is available, a shipping confirmation with tracking information will be sent after the carrier accepts the package. Tracking may take up to 48 hours to begin showing movement.

Address accuracy

Customers are responsible for entering a complete and accurate delivery address. Contact us immediately if an address correction is needed. We cannot guarantee changes after fulfillment begins. Additional carrier costs caused by an incorrect or incomplete address may be the customer's responsibility when permitted by law.

Lost, delayed, or damaged packages

If tracking shows a package as delivered but it cannot be located, or if a package arrives damaged, contact us promptly with your order number. We will work with the carrier and the customer to investigate and determine an appropriate resolution.

Contact

Shipping questions may be sent to Rhoda@dqgroupinc.com or +1 (626) 713-0502.