Refund policy

Return and Refund Policy

Effective date: July 14, 2026

TEMMINC® is operated by DQ GROUP INC. We want customers to understand our return process before purchasing. This policy applies to eligible orders shipped within the United States.

30-day return window

You may request a return within 30 calendar days after the order is delivered. To be eligible, the item must be in the same condition in which it was received: unworn or unused, with original tags and original packaging, and accompanied by a receipt or other proof of purchase.

How to request a return

Email Rhoda@dqgroupinc.com with your order number, the item you wish to return, and the reason for the return. You may also submit a return request through your Shopify customer account. If the return is approved, we will provide return instructions and, for eligible U.S. returns, a prepaid return shipping label. Returns must be sent by mail. Items sent without prior authorization may not be accepted.

Return shipping and restocking fees

For approved eligible U.S. returns, TEMMINC® pays the cost of the prepaid return label. We do not charge a restocking fee. Original expedited shipping charges, if any, are not refundable unless the item arrived damaged, defective, or incorrect.

Damaged, defective, or incorrect items

Please inspect your order when it arrives. If an item is damaged, defective, or different from what you ordered, contact us promptly at Rhoda@dqgroupinc.com with your order number and photos when applicable. We will evaluate the issue and provide an appropriate resolution at no additional return-shipping cost to you.

Non-returnable items

We cannot accept returns of perishable goods (including pet food), custom or personalized products, personal-care goods, hazardous materials, flammable liquids or gases, gift cards, or items clearly marked “Final Sale” before purchase. If you are unsure whether an item is returnable, contact us before placing the order.

Exchanges

The fastest way to receive a different item is to return the original eligible item and place a new order after the return is approved.

Refund timing

We will inspect the returned item after it is received and notify you whether the refund is approved. Approved refunds are issued to the original payment method within 10 business days after approval. Your bank or card issuer may require additional time to post the credit. If more than 15 business days have passed since we approved your refund, contact us.

Order cancellations

Contact us as soon as possible if you need to cancel an order. We cannot guarantee cancellation after an order enters fulfillment or ships. After shipment, the return terms above apply.

Contact

TEMMINC® / DQ GROUP INC.
Email: Rhoda@dqgroupinc.com
Phone: +1 (626) 713-0502
Address: 1623 W San Bernardino Rd #4, West Covina, CA 91790, United States